Last updated: September 12, 2026
 

Paper & Pine by Shanna Hystad (“Paper & Pine,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit paperandpine.co, make a purchase, join our email list, contact us, or otherwise interact with our website.
 

Information We Collect

We may collect information you provide directly to us, including your:

• Name

• Email address

• Billing and shipping address

• Phone number, if provided

• Order and purchase information

• Messages or information you submit through our contact forms

• Email subscription preferences

When you make a purchase, payment information is processed through our website's payment providers. Paper & Pine does not directly store your complete credit or debit card information.

We may also automatically receive certain information when you use our website, such as your IP address, browser or device information, pages visited, and general website activity.
 

How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Provide shipping or local pickup information

• Communicate with you about your order

• Respond to questions or customer-service requests

• Send marketing emails if you have chosen to receive them

• Operate, maintain, and improve our website

• Help prevent fraud or misuse

• Meet applicable legal, tax, accounting, or regulatory requirements
   

Email Communications

If you join the Paper & Pine email list, we may send you product news, sneak peeks, behind-the-scenes updates, launch announcements, and other Paper & Pine news.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Transactional messages related to an order or customer-service request may still be sent when necessary.
 

Cookies and Website Technology

Our website may use cookies and similar technologies to help the site function, remember preferences, understand website usage, support checkout, and improve the customer experience.

Our website is hosted through Wix, which may use cookies and other technologies as part of providing website, ecommerce, security, analytics, and payment-related services.

Your browser may allow you to limit or disable cookies. Some website features may not function properly if certain cookies are disabled.
 

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate Paper & Pine, such as companies that provide:

• Website hosting and ecommerce services

• Payment processing

• Order fulfillment and shipping services

• Email and marketing services

• Website analytics

• Business, accounting, or legal services

These providers may access information only as necessary to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law or when reasonably necessary to protect Paper & Pine, our customers, or others.
 

Payments

Payments made through our website are handled by third-party payment processors available through our ecommerce platform. Their handling of payment information is subject to their own privacy and security practices.
 

Data Security

We take reasonable steps to protect the personal information entrusted to us. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain appropriate business and tax records, comply with legal obligations, and resolve disputes.

Your Choices

You may contact us to ask about the personal information we maintain about you or to request that we correct or delete information when applicable.

Certain information may need to be retained for legitimate business, tax, accounting, fraud-prevention, or legal purposes.

You may unsubscribe from marketing emails at any time using the unsubscribe link in those messages.
 

Children's Privacy

Paper & Pine is not intended to collect personal information from children under 13, and we do not knowingly collect personal information from children under 13.
 

Third-Party Links

Our website may contain links to other websites or social-media platforms. Paper & Pine is not responsible for the privacy practices or content of third-party websites.
 

Changes to This Policy

We may update this Privacy Policy from time to time as our business, website, or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.
 

Contact Us

If you have questions about this Privacy Policy or how Paper & Pine handles your information, please contact us through the Contact page on our website.